Shipping Policy

Last updated: January 14, 2026

At Penavira, operated by CARBIDE TOOLING E-COMMERCE LTD (“we”, “us”, “our”), we strive to deliver your fashion favorites quickly and affordably. This Shipping Policy details our shipping methods, costs, delivery estimates, and processes for orders placed on https://penavira.shop/ (the “Site”).

We comply with UK consumer laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. All shipping costs, estimated times, and total charges are clearly displayed at checkout before you complete your purchase. Nothing in this policy affects your statutory rights.

1. Free Shipping Threshold

We offer free standard shipping on all orders over $79 (or equivalent in other currencies as shown at checkout). This applies to eligible destinations and standard shipping only.

• Orders below $79 will incur standard shipping fees (calculated and shown at checkout based on destination, weight, and method).
• Free shipping applies to standard delivery only; express or premium options incur additional fees.
• We reserve the right to modify or discontinue this offer at any time, but changes do not affect orders already placed and confirmed.

2. Shipping Methods and Estimated Delivery Times

Orders are processed within 1-3 business days (Monday–Friday, excluding UK public holidays). Delivery times are estimates only and may vary due to carrier performance, location, customs clearance (international), or unforeseen events (e.g., holidays, weather).

• Standard Shipping: Free on orders over $79. Estimated 3-7 business days (UK domestic); 7-14 business days (international, including US).
• Express Shipping: Faster options available (e.g., 1-3 business days UK; 3-7 international). Additional fees apply (shown at checkout).
• Orders placed before 2 PM GMT (UK time) are typically processed the same business day.

Risk of loss or damage passes to you upon delivery (or attempted delivery) to the provided address. Title to goods passes upon full payment.

3. Shipping Costs

Shipping rates are calculated in real-time at checkout based on order subtotal, weight, destination, and selected method. Prices include applicable VAT where required (UK orders). The total (including delivery) is shown before payment confirmation.

• UK domestic: Standard free over $79 equivalent; otherwise flat rate or weight-based.
• International (including US): Rates vary by country/zone. Customs duties, import taxes, VAT/GST, and brokerage fees are your responsibility (not included in our charges or free shipping offer).

4. Delivery Address and International Shipping

Please provide a complete, accurate delivery address. We ship to most worldwide destinations (residential/business addresses). We do not ship to P.O. Boxes in some cases. If delivery fails due to incorrect/incomplete address or restricted areas, additional fees or order cancellation may apply.

For international orders (e.g., to the US): You are responsible for complying with local import laws and paying any customs duties/taxes. We are not liable for delays, seizures, or extra charges by customs authorities.

5. Order Tracking and Lost/Damaged Shipments

Once dispatched, you will receive a tracking number via email (where available). Track your order directly with the carrier.

If your order is delayed, lost, or arrives damaged:

• Contact us at wdzi3999@outlook.com with your order number and tracking details.
• We will investigate with the carrier and may issue a refund or reshipment (at our discretion) under the Consumer Rights Act 2015.

We recommend tracked shipping for valuable orders. We are not responsible for delays or issues due to events beyond our control (force majeure).

6. Changes to This Shipping Policy

We may update this policy from time to time. The updated version will be posted here with a revised “Last updated” date. Continued use of the Site constitutes acceptance.

7. Contact Us

For shipping questions, tracking issues, or assistance:

Email: wdzi3999@outlook.com
Phone: 01603 872248 (UK business hours)
Write to: CARBIDE TOOLING E-COMMERCE LTD, Victoria Court Bank Square, 1 Victoria Court, Leeds, LS27 9SE, United Kingdom

This Shipping Policy forms part of our Terms and Conditions, works alongside our Return Policy and Privacy Policy.