Contact Us

Contact Us

We're here to help! Whether you have a question about your order, sizing, returns, shipping, or just want to say hello, our team is ready to assist.

At Penavira, customer satisfaction is our top priority. We aim to respond to all inquiries within 24-48 hours (Monday to Friday, UK business hours).

Get in Touch

Email (Preferred Method)

For the fastest response, please email us:

Email: wdzi3999@outlook.com

Please include your order number (if applicable) and a clear description of your query to help us assist you quicker.

Phone

Phone: 01603 872248

Available during UK business hours (Monday to Friday, 9 AM – 5 PM GMT). We may take a moment to answer during peak times.

Postal Address

If you need to return items or send correspondence:

CARBIDE TOOLING E-COMMERCE LTD
Victoria Court Bank Square,
1 Victoria Court,
Leeds, LS27 9SE,
United Kingdom

What to Include in Your Message

  • Order number (from your confirmation email)
  • Your full name and email address used for the order
  • A detailed description of your question or issue (e.g., sizing help, tracking request, return instructions)
  • Photos if relevant (e.g., for damaged items or fit concerns)

Common Inquiries

Before reaching out, you may find the answer in our help sections:

We're Listening

Your feedback helps us improve. Whether it's a compliment, suggestion, or concern – we truly appreciate hearing from you.

Thank you for shopping with Penavira. We look forward to assisting you!

Last updated: January 14, 2026